9 articles in this category
Picture this: your staff closes a claim in record phase. The payment is accurate. The paperwork is clean. But the policyholder posts a furious video o...
Every month, a mid-market carrier in the Midwest runs its claims review meeting. The VP asks why reserves on litigated auto files keep jumping at mont...
So you've got a claims response strategy. It works. Today. But tomorrow? Next quarter? After that acquisition you're eyeing? Most strategies freeze at...
You've got a claims process. It's documented, trained, and audited. But when was the last phase you checked if your policies actually match? Not the f...
The check cleared last week. The claim is closed in the framework. But the roof still leaks, the contractor hasn't started, and the policyholder is po...
It starts the same way every time. An adjuster opens their queue at 8 a.m. to find 22 new claims filed overnight. By noon, they have already made 15 f...
You have a claims response binder. It is color-coded. It maps every regulatory deadline, every stakeholder, every tweet template. But you never asked ...
It starts as a routine call. A delivery van sideswipes a parked car. No injuries. Minor damage. The adjuster follows the script: gather facts, assign ...
A claim response strategy is a beautiful thing—on a whiteboard. The flowcharts are clean. The roles are assigned. The timelines are tight. But when a ...